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projektai-lsd Lithuanian Standards Board
Portal for draft standards
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prEN 18340

Accessibility of support services for products and services

Draft Public enquiry
Comment end date 2026-06-16
Export comments Read draft and comment

Project stage codes

1. Decision on WI Proposal
2. Projektas
3. Viešoji apklausa
From 2026-04-17 till 2026-06-16
4. Closure of enquiry
5. Submission to Formal Vote

Organisation

CEN Europos standartizacijos komitetas

ICS

03.080.01 - Services in general

ForeignTC'S

CEN/CLC/JTC 12

Number of comments

0

Comment start date

2026-04-17

Scope

This document specifies accessibility requirements on information provision and communication in support services. This includes general information about the products and services including information on their accessibility. This document provides requirements on an accessible support service designed so that information and communication can be accessed, understood and used. Support services include but are not limited to help desks, call centres, technical support, and training services. It applies to support services that are provided digitally or face to face. NOTE 1 Where relay services are referred to in this document, relay services are a means to communicate in the provision of support services. NOTE 2 It includes support services that are provided directly and those that have been outsourced. It is applicable for all organisations of all sizes and across all sectors.