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projektai-lsd Lithuanian Standards Board
Portal for draft standards
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prEN 18294

Concepts and guidance on servitization and advanced services

Draft Public enquiry
Comment end date 2026-03-24
Export comments Read draft and comment

Project stage codes

1. Decision on WI Proposal
2. Projektas
3. Viešoji apklausa
From 2026-01-23 till 2026-03-24
4. Closure of enquiry
5. Submission to Formal Vote

Organisation

CEN Europos standartizacijos komitetas

ICS

03.100.20 - Trade. Commercial function. Marketing

ForeignTC'S

CEN/TC 447

Number of comments

0

Comment start date

2026-01-23

Scope

This document establishes the widely accepted definitions and concepts of servitization and advanced services to facilitate communication between industry stakeholders. It provides a framework that explains the breadth of the organizational transformation process required to develop an advanced services business model. lt also provides guidance on how to envision advanced services and the requirements for their effective delivery through servitization. Case studies for advanced services and servitization are provided in Annex A and Annex B. Although the concepts of advanced services and servitization have originated in a manufacturing context, the standard is equally applicable to other product-based organizations of any size that seek to provide any type of advanced services.